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LETTER TO CLIENTS

04 January 2020

Re: Warning about Hoax Emails (phishing scams)

There has recently been an incidence of hoax e-mails fraudulently using the FACTS Food and Allergy Consulting and Testing Services name as discussed below. The purpose of this email is for customers to be aware of this.

The below email was sent from a hoax email using the FACTS email address: info@factssa.com and signature. 

The recipient is misled into clicking on the link “Order form” which leads to an untrusted website.

This email was not sent from our servers or computers. We also have anti-virus systems in place to protect you and ourselves.

The following are precautions one can take: 

  • Confirm the sender’s identity before replying to email requests and before opening attachments or clicking on links, even if they appear to come from a legitimate source.
  • Consult your Information Technology department about any phishing attempts.
  • Call us to validate communications originating from FACTS. Here is an example of a fraudulent email request.

If you have any questions or concerns, please contact us.

Thank you for your vigilance.


Kind regards
Tashrika Tolker

+27 21 882 9883 | marketing@factssa.com | tashrika@factssa.com | www.factssa.com

+27 21 882 9883 | info@factssa.com | www.factssa.com
Office 11, The Woodmill, Vredenburg Rd, Stellenbosch, Western Cape 7600, South Africa

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